We take your privacy seriously, and we want you to know how we collect, use, share and protect your information. In addition to this privacy policy, users of the Poseidonia HealthCare landing page should consult the Poseidonia HealthCare site terms of use as well as any product-specific terms and conditions that apply. You may review policies specifically related to patient information (protected health information, or PHI) submitted through Poseidonia HealthCare’s patient portal. This policy applies to Poseidonia.Healthcare and other Web locations under Poseidonia HealthCare’s control. Other Poseidonia HealthCare online properties may have their own privacy policies that apply to those sites. You should review those privacy policies in connection with your use of those sites.

WHAT INFORMATION WE COLLECT

Information you give us: We respect the right to privacy of all visitors to the Poseidonia HealthCare sites. We receive and store the information you enter on our sites or give us in any other way, such as name, surname, email address and phone number. This includes information you submit on forms, such as appointment request forms, or free consultation requests forms. Some forms collect sensitive information, such as health information, necessary for us to provide our services to you.

Information we collect automatically: When you interact with our sites, certain information about your use of our sites is automatically collected. This information includes computer and connection information, such as statistics on your page views, traffic to and from our sites, referral URL, ad data, your IP address, and device identifiers. This information also may include your transaction history and your web log information, how you search for our sites, the websites you click on from our sites or emails, whether and when you open our emails, and your browsing activities across other websites.

Much of this information is collected through cookies, web beacons and other tracking technologies, as well as through your web browser or device (e.g., IP address, MAC address, browser version, etc.).

EMAIL COMMUNICATIONS – NEWSLETTER AND RELATED SERVICES

Poseidonia.Healthcare provides you with the opportunity to receive communications from us or third parties.

Email communications that you send to us via the email links on our site may be shared with a customer service representative, employee, medical expert or agent that is most able to address your enquiry. We make every effort to respond in a timely fashion once communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the enquiry.

The email functionality on our site does not provide a completely secure and confidential means of communication. It’s possible that your email communication may be accessed or viewed by another internet user while in transit to us. If you wish to keep your communication private, do not use our email.

You may decide at some point that you no longer wish to receive communications from our site. To stop receiving communications, send an email message to operations@poseidonia.healthcare or send regular mail to the following postal address:

Poseidonia Medical Centre

47a Eleftherias Avenue

Aradippou

Larnaca

7102

SURVEYS

We occasionally survey visitors to our site. The information from these surveys is used in aggregated, de-identified form to help us understand the needs of our visitors so that we can improve our site. The information may be shared with third parties with whom we have a business relationship. We generally do not ask for information in surveys that would personally identify you; if we do request contact information for follow-up, you may decline to provide it. If survey respondents provide personal information (such as an email address) in a survey, it is shared only with those people who need to see it to respond to the question or request, or with third parties who perform data management services for our site. Those third parties have agreed to keep all data from surveys confidential.

HOW WE USE THE INFORMATION WE COLLECT

We use the information we collect for things like:

• Optimising the performance and user experience of our sites
• Operating, evaluating and improving our business
• Fulfilling orders and requests for products, services or information
• Marketing and advertising products and services, including identifying you on our websites and tailoring advertisements and offers to you (both on our websites and on other websites) based on your interactions with us in our stores and online
• Conducting research and analysis
• Communicating with you about your account, special events and surveys
• Establishing and managing your accounts with us

We may combine this information with any other information we have about you, including if you are a Poseidonia HealthCare Patient, any PHI we have about you. If we combine this information with your PHI, we will treat all of that information as PHI, and will only use or disclose that information as set forth in our notice of privacy practices.

DATA RETENTION

We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.

WE MAY SHARE INFORMATION WITH THIRD PARTIES

We may share the information we collect about you with third parties who we have engaged to help us provide the services. In each case, we will ensure that these third parties have agreed to safeguard your data.

We may provide third parties with aggregate statistics about our visitors, traffic patterns and related site information. These data reflect site-usage patterns gathered during visits to our website each month, but they do not contain information that personally identifies you unless you have given us permission to share that information.

We may use or disclose your personal information if required to do so by law or on the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or our sites; (b) protect and defend our rights or property, the sites or our users, or (c) act to protect the personal safety of us, users of the sites or the public.

INTEREST-BASED ADVERTISING AND YOUR CHOICES

Use of Cookies: Our sponsors and advertisers and their ad servers may use cookies when you view pages on our site. They use those cookies to collect information as a way of measuring the effectiveness of their advertising or to provide advertisements about goods and services that may be of interest to you or to avoid running the same ads to you over time. Such information may include your browser type, your operating system, web pages visited, time of visits, content viewed, ads viewed and other clickstream data. We do not control these third parties’ use of cookies or how they manage the information they gather through them. However, our sponsors and advertisers have agreed that they will not collect any personally identifiable information from our site visitors while they are on Poseidonia.Healthcare. If you click on an advertisement on Poseidonia.Healthcare and visit a site maintained by one of our sponsors or advertisers, please be aware that we are not responsible for the privacy practices of that site. You should read the privacy policies of each site you visit to determine what information that site may be collecting about you. The Poseidonia Healthcare website was designed and developed by Darkpony Ltd.

Our partner, Everyday Health, may use a third-party ad network provider, Collective Media, to help present advertisements on this website.

Your browser or device may include “Do Not Track” functionality. At this time, we do not respond to browser “Do Not Track” signals.

Opting out: You can learn more about the companies we work with that collect information on our websites and who serve advertisements to you on our websites using the links below. The resources below also contain opt-out links.

• Opt-out for advertisers who work specifically with us: http://info.evidon.com/more_info/1936
• Our advertisers who participate in the Facebook/Nielsen program:
  • https://www.facebook.com/help/?faq=211774365532736#What-is-the-Nielsen-partnership-with-Facebook-and-how-does-it-affect-me
  • http://www.nielsen-online.com/privacy.jsp?section=leg_scs
• Participants in the Network Advertising Initiative (http://optout.networkadvertising.org) and the Digital Advertising Alliance (http://optout.aboutads.info).
• Opting out of mobile advertising:
  • Apple: http://support.apple.com/kb/HT4228
  • Android: http://www.google.com/policies/technologies/ads/
• We use Google Analytics, a web analytics service provided by Google Inc., on our sites. Google Analytics uses cookies or other tracking technologies to help us analyse how users interact with and use the sites, compile reports on the Sites’ activity, and provide other services related to sites activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a return visitor and any referring website. The sites do not use Google Analytics to gather the information that personally identifies you. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policy: https://policies.google.com/?hl=en. To learn more about Google’s partner services and to learn how to opt-out of tracking of analytics by Google click here: https://policies.google.com/technologies/partner-sites

Please note that opting-out of advertising networks services does not mean that you will not receive advertising while using our sites or on other websites, nor will it prevent the receipt of interest-based advertising from third parties that do not participate in these programs. It will, however, exclude you from interest-based advertising conducted through participating networks, as provided by their policies and choice mechanisms. If you delete your cookies, you may also delete your opt-out preferences.

Your choices: By contacting us using the information below, you may:

• Stop receiving marketing or promotional emails, direct mail, phone and mobile marketing communications from Poseidonia HealthCare
• Update and correct your personal information
• Cancel your account or request that we no longer use your information to provide you services

SECURITY

Whether you are visiting the Poseidonia HealthCare site or in one of our clinic locations, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. We use a variety of information security measures to protect your online transactions with us. The Poseidonia HealthCare site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our website, such as ordering information including your name, address and credit card number. That being said, Poseidonia HealthCare cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you may provide. You should understand, however, that electronic transmissions via the internet are not necessarily secure from interception, and so we cannot absolutely guarantee the security or confidentiality of such transmissions.

USERS IN THE EUROPEAN ECONOMIC AREA (EEA) AND SWITZERLAND

If you are a resident of the EEA or Switzerland, the following information applies with respect to personal data collected through your use of our site.

Purposes of processing and legal basis for processing: As explained above, we process personal data in various ways depending upon your use of the services. We process personal data on the following legal bases: (1) with your consent; (2) as necessary to provide the services; and (3) as necessary for our legitimate interests in providing the services where those interests do not override your fundamental rights and freedom related to data privacy.

Transfers: Personal data we collect may be transferred to, and stored and processed in, the United States or any other country in which we or our affiliates or processors maintain facilities. We will ensure that transfers of personal data to a country or an international organization outside the EEA or Switzerland are subject to appropriate safeguards.

Your rights: You are entitled to the rights under Chapter III of the EU General Data Protection Regulation or Section 2 of the Swiss Federal Act on Data Protection with respect to the processing of your personal data, which include the right to access and rectify and to request the erasure of personal data. In order to verify your identity, we may require you to provide us with personal information prior to accessing any records containing information about you.

PROTECTING CHILDREN’S PRIVACY

We are committed to protecting children’s privacy on the internet, and we do not knowingly collect personal information from children.

LINKS TO OTHER WEBSITES

Our websites link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you’re visiting.

PRIVACY POLICY UPDATES

We may need to update our privacy policy as technology changes and Poseidonia HealthCare evolves. If we make significant changes to the privacy policy, we’ll post a prominent message on our websites.

YOUR PRIVACY RIGHTS

We do not share your personal information with unaffiliated third parties for their direct marketing purposes. We may, however, share your personal data with any Poseidonia Healthcare entity or affiliate. You have the right to contact us and opt-out of such sharing for marketing purposes.

CONTACT INFORMATION

If you have a question or concern regarding your privacy, please contact Poseidonia HealthCare’s Privacy Officer using the contact information below:

Poseidonia Medical Centre
47a Eleftherias Avenue
Aradippou
Larnaca
7102
operations@poseidonia.healthcare

We use cookies to make our websites more user-friendly. Find out about the main types of cookies we use, and what we use them for.

The data we collect using cookies helps us understand our customers better so that we can provide a more focused user experience. Using the knowledge of your previous visits to our website, Poseidonia Healthcare can enhance subsequent visits by tailoring our content to match your requirements.

We use cookies principally because we want to make our websites and mobile applications user-friendly, and we are interested in anonymous user behaviour. Generally, our cookies don’t store sensitive or personally identifiable information such as your name and address or credit card details.

In the unlikely event that our websites use cookies to store personal information about you, Poseidonia Healthcare encrypts the personal data to prevent unauthorised use by anyone else.

Here’s a list of the main types of cookies we use, and what we use them for. We’ve described them using the categories recommended by the International Chamber of Commerce in the ICC UK Cookie Guide.

(When we mention “cookies”, we also mean web beacons and other technologies that collect information in a similar way to cookies on websites or emails. When we mention “websites”, we also mean mobile applications and emails.)

POSEIDONIA HEALTHCARE COOKIES TYPICALLY CONTAIN:

• A unique name set by the site that generated it.
• A value – the information within it that recalls your previous activities.
• An expiration date, which determines how long the cookie will remain active in your browser before being automatically deleted.

STRICTLY NECESSARY COOKIES

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these, cookies services you have asked for, like shopping baskets or e-billing, cannot be provided. Because these cookies are strictly necessary, we do not need to ask for your consent to use them.

PERFORMANCE COOKIES

These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often, and they let you store items in your shopping basket between visits. They may also show us which email or web page visitors clicked through from in order to visit our website, and whether you opened an email we sent you.

Some of these are analytics cookies, set using third party web analytics software, which allows us to monitor our website traffic. For example, we use Google Analytics and Universal Analytics cookies to help us do this. These analytics cookies may also tell us how many of our visitors are male or female, and may summarise the number of visitors who fall within certain age ranges, or certain interest categories. However, this sort of information is not linked to any individual; it just shows us what percentage of our visitors fall in particular categories.

Find out more about how Google uses your data or opt-out from having your data sent to Google.

We will not pass this data to third parties in such a way that would allow them to identify visitors personally. However, we may associate this cookie data with other personally identifiable data submitted by you (for instance when you submit a form, or partially complete a form, or leave items in your shopping basket), in order to make sure that our communications are as relevant to you as possible.

Sometimes we may use this data to highlight Poseidonia Healthcare products or services which we think will be of interest to you based on your use of our websites or to contact you and offer help if you appear to be having difficulty completing an order.

We may also use third-party cookies during e-commerce transactions to help prevent fraud.

By using Poseidonia Healthcare websites, you agree we may place these types of cookies on your device.

USER EXPERIENCE COOKIES

Poseidonia Healthcare uses services provided by Siteimprove to collect statistics about site usage. This information is used to improve the user experience on the website by prioritising the fixing of issues relating to:

• content quality
• accessibility
• SEO
• other Poseidonia Healthcare web policies

The Siteimprove Analytics cookie contains a randomly generated ID used to recognise the browser when a visitor reads a page. IP addresses are anonymised irreversibly before data is made available in Siteimprove. The cookie, therefore, contains no personal information and is used only for anonymous web analytics (page views, clicks on broken links).

The information generated by the cookies about your use of the website will be transmitted to and stored by Siteimprove on servers in Denmark. Siteimprove will not transmit this information to third parties. If you wish to disable the Siteimprove cookie, you can find out more information on how to manage cookies page.

Hotjar

Poseidonia Healthcare uses services provided by Hotjar Ltd. Hotjar provides services including heatmaps, visitor recordings, funnels and form analysis, feedback polls, surveys and recruiters. The information generated by the tracking code and cookie about your use of the website will be transmitted to and stored by Hotjar on servers in Ireland. Through the Hotjar tracking code the information collected includes:

Device-specific data

The following information may be collected through your device and browser:

• your device’s IP address (collected and stored in an anonymised format)
• your email address including first name and surname
• device screen size
• device type (unique device identifiers) and browser information
• geographic location (country only)
• preferred language used to display the webpage

Log data

The following information may be collected through your device and browser:

• referring domain
• pages visited
• geographic location (country only)
• preferred language used to display the webpage
• date and time when website pages were accessed

Hotjar will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Hotjar uses a variety of services hosted by third parties, such as Google Analytics and Optimizely. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request.

For information on how Google Analytics and Optimizely collect and use your information, please refer to their privacy policies. By continuing to use this website, you consent to the processing of the above data by Hotjar and by the third parties used by Hotjar in accordance with their respective privacy policies. The cookies used by Hotjar have differing durations; some are 365 days, others for the session only.

To opt-out, simply head over to Hotjar.

Optimizely

Poseidonia Healthcare uses the web analysis service by Optimizely, Inc., which is used for A/B and multi-version tests. This service uses cookies to identify a user’s browser and to analyse the use of this website. The cookies placed by Optimizely do not collect personal data.

FUNCTIONALITY COOKIES

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, these cookies can be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise.

They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

By using Poseidonia Healthcare websites, you agree we may place these types of cookies on your device.

Behaviourally Targeted Advertising Cookies

We use these cookies to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as to help measure the effectiveness of the advertising campaign.

These cookies remember that you have visited our website and use this information to tailor advertising for our products and services when you visit third party websites.

The cookies are placed by advertising networks. In line with Internet Advertising Bureau guidelines, our online advertising served via this method includes the AdChoices icon. Clicking on that icon will give more information about tracking cookies and allow you to opt-out of receiving further targeted advertising.

For more information, and how to opt-out of these cookies, head over to AdChoices.

THIRD-PARTY COOKIES AND SOCIAL NETWORKS

If you click on a hyperlink from Poseidonia Healthcare websites to any third-party websites (for example, if you ‘share’ content from Poseidonia Healthcare websites with friends or colleagues through social networks), you may be sent cookies from these third-party websites.

Third-party websites will have their own privacy and cookie policies which Poseidonia Healthcare cannot control. Please check the third-party websites for more information about their cookies and how to manage them.

DO WE TRACK VISITORS AND USERS?

Our emails may contain a “web beacon pixel” to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email.

We may use this information for purposes including determining which of our emails are more interesting to users and to query whether users who do not open our emails wish to continue receiving them.

The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should read the email in plain text view or with images disabled.

We use cookies from Pardot to track the browsing behaviour of individual website visitors such as page view activity and impression time, in order to help us better monitor the success of our website. This information is compiled to make improvements to our website.

Personal information is stored in Pardot/Salesforce only if our visitors complete a form, for example for registration to events, contact/request forms or for subscription to our email communications.